Privacy Policy & Terms of Service

1. Introduction

Northern Neighbour Home Services (“we”, “us”, “our”) operates as a local home services provider in Ontario. This page outlines our Privacy Policy and our Terms of Service. By using our website, contacting us, or booking services, you agree to these terms.

Privacy Policy

2. Information We Collect

We may collect the following types of information:

Information you provide directly

Name

Address

Email

Phone number

Details about the services you request

Automatically collected information

Basic website analytics (such as page views and browser type)

Non-identifying technical information used for improving site performance

We do not collect payment information through our website.

3. How We Use Your Information

We may use your information to:

Provide and manage services you request

Communicate with you about scheduling, estimates, and updates

Improve our services and customer experience

Send occasional service reminders or promotions (you can ask us to stop anytime)

We do not sell or share your information with third parties for marketing.

4. Sharing Your Information

We may share your information only when necessary:

With service staff for scheduling and on-site work

With trusted third-party tools we use (for example, booking or messaging software)

When required by law

We do not allow these partners to use your information for their own marketing.

5. Cookies & Tracking

Our website may use basic cookies or analytics tools. This helps us understand traffic and improve the site. You can disable cookies in your browser.

6. Data Retention

We keep customer information only for as long as needed for service, records, and legal obligations.

7. Your Rights

You may request:

Access to the information we have about you

Corrections to your information

Deletion of your information (unless we are required to keep it for legal or business reasons)

8. Children’s Privacy

Our services are not intended for anyone under 18. We do not knowingly collect information from minors.

Terms of Service

9. Use of Our Website

By visiting our website or contacting us, you agree to:

Use the site legally

Not misuse or damage the site

Not attempt to access restricted areas or interfere with operation

10. Service Estimates

Any estimate we provide is based on the information available at the time. Final pricing may change if the scope of work changes or unexpected conditions are found.

11. Scheduling & Access

By booking work with us, you agree to:

Provide safe access to the property

Ensure that pets or hazards are secured

Be available or have someone present, if required

12. Cancellations

We understand that things come up. If you need to cancel or reschedule, please let us know as soon as possible.

13. Liability

We perform all work with care and professionalism.

However:

We are not responsible for pre-existing damage

We are not liable for issues outside our control (weather, supplier delays, etc.)

To the fullest extent allowed by law, our liability is limited to the cost of the services provided.

14. Third-Party Tools & Links

Our website may use or link to third-party services. We are not responsible for their content, policies, or practices.

15. Changes to These Policies

We may update this page occasionally. Continued use of our website or services means you accept the updated terms.